Frequently Asked Questions

How do I provide data for analysis?

To use the dashboard select the ‘CSV File Upload’ function just above the dashboard application on the Dashboard page. The Steps to get started page provides additional detail to help with data format questions.

A template file with the data format expected by the dashboard is available for download. Edit the template with your data and uploaded via the CSV File Upload function.

The report is not running properly after uploading my data, what gives?

Most likely the data has been provided in a format other than .csv or the .csv file that has been provided does not meet the expected format by the application. An example file with the content the application is designed to work is available for download. Additional details about the data format is available on the getting started page.

What do the dashboard column names mean?

A full description of the column names and applied formulas is available on the table field definitions page.

Are you keeping a record of my supplied data?

No user portfolio data is kept by this service. The active session is removed as soon as the user leaves the dashboard page.

Do you provide services beyond the Portfolio Reporting on this site?

E5C Analytics provides a range of reporting and analysis services including data cleansing, report development, data and text analysis. Send a description of your analysis or reporting need via the contact form.

Do you accept requests for new features in the service?

Suggestions in keeping with our guiding principles of Value for Money, Meaningful Metrics and a Simple Interface are always welcome. Ideas and suggestions can be sent using the contact form.

Do you provide refunds?

At this point the service is free. Should there ever come a time when the service is subscription fee-based a refund policy will be be part of any subscription agreement.